Course title
8M205500
Quality Management

hirata sadayo
Class name
Quality Management
Keywords
  • Process
  • Reliability
  • Service
  • Seven QC tools
  • Improvement
Course description
In all industries, from manufacturing to service and information systems, quality management is an important tool that underpins business expansion and enterprise maintenance. This course will elucidate the nature and benefits of quality management concretely by introducing real initiatives from familiar cases and businesses. Through experiential learning of techniques for quality assessment and improvement, students will acquire quality management skills that will be useful for differentiating and strengthening businesses.
Purpose of class
Through experiential learning of techniques for quality assessment and improvement, students will acquire quality management skills that will be useful for differentiating and strengthening businesses.
Goals and objectives
  1. You will be able to explain the benefits of quality management for business.
  2. You will be able to use quality management techniques.
  3. You will be able to explain the role of quality managers.
Language
Japanese
Class schedule

Class schedule HW assignments (Including preparation and review of the class.) Amount of Time Required
1. Guidance
You will learn the learning objectives, expected outcomes, lecture plan, assignments, and assessment method of this course.
Investigate a familiar case of quality management. 180minutes
2. Business quality management
You will learn the actual conditions of quality management by examining a case from the manufacturing industry.
Investigate a case of business quality management. 180minutes
3. Business quality management
You will learn the actual conditions of quality management by examining a case from the service industry.
Investigate a case of business quality management. 180minutes
4. Business quality management
You will learn the actual conditions of quality management by examining a case from the information systems industry.
Investigate a case of business quality management. 180minutes
5. Quality assessment
You will learn the seven QC tools and discuss the application of one of them.
Investigate the seven QC tools. 180minutes
6. Quality assessment
You will learn the new seven QC tools and discuss the application of one of them.
Investigate the new seven QC tools. 180minutes
7. Increasing confidence in businesses
You will learn a case of quality management in increasing confidence in a business and discuss its general applicability.
Investigate (Total Quality Management (TQM). 180minutes
8. Business process improvement
You will learn a case of quality management in increasing the productivity of a business and discuss its general applicability.
Investigate (Total Quality Management (TQM). 180minutes
9. Increasing organizational maturity in businesses
You will learn a case of quality management in increasing the productivity of a business and discuss its general applicability.
Investigate (Total Quality Management (TQM). 180minutes
10. The practice of quality management
You will suggest methods for practicing your own quality management with reference to case studies and previous research.
Discuss practical suggestions for quality management. 180minutes
11. Presentation
Report how you practiced quality assessment, evaluation, and improvement as quality manager.
Write the final paper.
Prepare a presentation.
180minutes
12. Discussion
We will share with each other how each presentation can be improved.
Revise the final paper. 180minutes
13. Presentation
Report how you practiced quality assessment, evaluation, and improvement as quality manager.
Write the final paper.
Prepare a presentation.
180minutes
14. Standards of quality management
You will learn about international standards such as International Organization for Standardization (ISO), Japanese Industrial Standards (JIS), Capability Maturity Model Integration (CMMI), and the PMBOK.
Investigate standards of quality management. 180minutes
15. Reflection Reflect all the classes and solve any question about the lessons. 180minutes
Total. - - 2700minutes
Relationship between 'Goals and Objectives' and 'Course Outcomes'

Contribution in class Paper Total.
1. 25% 25% 50%
2. 15% 15% 30%
3. 10% 10% 20%
Total. 50% 50% -
Evaluation method and criteria
Contribution in class: 50%; Report: 50%; a total of 60% or more will be a passing grade.
Textbooks and reference materials
Will be introduced in accordance with need.
Prerequisites
Gather information from newspapers and the media to see how quality management figures in background of technological development and business.
Course objectives
Will be explained in class as the need arises.
Office hours and How to contact professors for questions
  • Schedule an appointment or other matters an hour before the class.
Relation to the environment
Environment-related course ( 5%)
Regionally-oriented
Non-regionally-oriented course
Development of social and professional independence
  • Course that cultivates an ability for utilizing knowledge
  • Course that cultivates a basic interpersonal skills
  • Course that cultivates a basic self-management skills
  • Course that cultivates a basic problem-solving skills
Active-learning course
More than one class is interactive
Last modified : Sat Apr 22 04:01:39 JST 2017