1. |
Introduction: Modern Society and Services |
Carry out the tasks as instructed. |
90minutes |
2. |
What is a service (1): service quality, classification, and service marketing |
Research services in the manufacturing industry. |
90minutes |
3. |
What is service (2): Value theory of service |
Research use value and exchange value. |
90minutes |
4. |
What is Design (1): Design and Design, Science and Design |
Research the differences between Design and Sekkei. |
90minutes |
5. |
What is design (2): History of design theory, concepts in design |
Research the types of design. |
90minutes |
6. |
What is Design (3): The Process of Design |
Research the various design processes. |
90minutes |
7. |
Fundamentals of service design (1): definitions, basic principles |
Consider the relationship between service and design. |
90minutes |
8. |
Service design workshop (1): Setting customer |
Research related areas of service design. |
90minutes |
9. |
Service design workshop (2):Customer journey |
Try to apply the service design tools. |
90minutes |
10. |
Service design workshop (3): Stakeholder map |
Try to apply the service design tools. |
90minutes |
11. |
Service design workshop (4): Value proposition design |
Research service design in industry. |
90minutes |
12. |
Service design workshop (5): Service blueprint |
Consider the future of service design. |
90minutes |
13. |
Service design workshop (6): Prototype design |
Research the role of designers and design professionals. |
90minutes |
14. |
Final presetation |
Exam preparation, etc. |
90minutes |
Total. |
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1260minutes |